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AA General Questions

Account Administration / Configuring Your Account

Billing Questions

Corporate Account Administration

General Service Questions

Privacy/Security

Receiving Faxes

Receiving Messages - General Questions

Sending Faxes

VoiceMail

AA General Questions

  1. Can I use the Internet to receive faxes without a dedicated telephone line or a fax machine? (00)
  2. Can I use the Internet to send faxes without a dedicated telephone line or a fax machine? (01)

Account Administration / Configuring Your Account

  1. Introduction to the "My Account" area. (A101)
  2. Main Profile (under Account Settings tab) (A102)
  3. Delivery Options (under Account Settings tab) (A103)
  4. Receive Settings (under Account Settings tab) (A104)
  5. Fax Send Settings (under Account Settings tab) (A105)
  6. Receive Activity (under the History tab) (A106)
  7. Fax Send Activity (under the History tab) (A107)
  8. Billing Log (under the History tab) (A108)
  9. Sending faxes from the MaxEmail website and using the Fax Broadcast interface (under the Fax Send tab) (A109)
  10. Upgrade Account (under the Upgrade tab) (A110)
  11. Add Numbers (under the Upgrade tab) (A111)
  12. Remove Numbers (under the Upgrade tab) (A112)
  13. Can I access my fax and voicemail messages through a PocketPC / Blackberry / Mobile device? (a123)

Billing Questions

  1. How am I being billed? - Explanation of Service Charges (B101)
  2. How much does it cost to send a fax? (B102)
  3. How do I view my billing history? (B103)
  4. Why didn't my credit card go through? (B104)
  5. How do I resubmit a credit card transaction that did not go through successfully? (B105)
  6. How do I change my credit card and billing information? (B106)
  7. How do I change the amount that my credit card is auto-billed for sending and/or toll-free usage fees? (B107)
  8. How do I find out how much money I have left on my pre-paid usage balance? (B108)
  9. Why was I billed for sending a fax when it is listed as 'error' in the activity log and transmission report? (B109)
  10. Why is my fax listed as "Held for Billing" or "Expired" in the activity log? (B110)
  11. What forms of payment do you accept? (B111)
  12. What is your refund policy? (B112)
  13. I received a junk fax or a fax meant for someone else. Will my account be credited? (B113)
  14. The fax I sent did not transmit properly, but I was billed for it. Will my account be credited? (B114)
  15. How can I change my billing plan? (B115)

Corporate Account Administration

  1. How do I configure my new MaxEmail Corporate account? (A113)
  2. How do I add additional MaxEmail numbers to my account? (A114)
  3. How do I add additional users to my account? (A115)
  4. How can I assign an existing MaxEmail number to a different user? (A116)
  5. Can I add users who are allowed to send outbound faxes but do not have a MaxEmail number for receiving messages? (A117)
  6. How do I delete a user from my account? (A118)
  7. How do I restore a previously deleted user account? (A119)
  8. How do I delete a MaxEmail number from my account? (A120)
  9. How do I change the corporate administrator contact information? (A121)
  10. How do I change the corporate billing information on my account? (A122)

General Service Questions

  1. How do I sign up for or upgrade my MaxEmail Service? (G101)
  2. What is the difference between MaxEmail Lite, MaxEmail Plus and MaxEmail Corporate? (G102)
  3. Problems Signing Up for MaxEmail Service (G103)
  4. How do I add numbers to my MaxEmail Account? (G104)
  5. How do I cancel my MaxEmail service? (G105)
  6. How do I remove extra MaxEmail numbers from my MaxEmail Plus account? (G106)
  7. Can I get a local or toll-free MaxEmail number? (G107)
  8. Can I select a custom (vanity) MaxEmail Fax number? (G108)
  9. Why is my MaxEmail Trial or MaxEmail Lite number long-distance for me? (G109)
  10. Do callers need to enter a PIN or extension number when dialing my MaxEmail number? (G110)
  11. Do you provide technical support or customer service over the telephone? (G111)
  12. I am having problems logging into my account. (G112)
  13. What do I use the PIN for? (G113)
  14. I lost my MaxEmail login password. (G114)
  15. I would like to promote MaxEmail on my web site. Do you pay commissions for referrals? (G115)
  16. Can I port or transfer my existing telephone or fax number to MaxEmail? (G116)
  17. Why do you require my credit card for the Free Trial? (G117)
  18. Can I port my MaxEmail number to another phone company or fax service provider? (G118)

Privacy/Security

  1. Are my fax and voice messages secure? (P101)
  2. Could I receive a virus by receiving faxes and voice messages from MaxEmail? (P102)
  3. Will my personal information, e-mail address or MaxEmail fax number be shared with other companies? (P103)
  4. Is my credit card information safe? (P104)

Receiving Faxes

  1. Senders are having problems sending to my MaxEmail number. (R103)
  2. What software program do I use to view faxes and where can I download it? (R106)
  3. How do I open and view the fax I received? (R108)
  4. What is a TIFF file? What is a PDF file? (R109)
  5. I am trying to open a fax, but the wrong program is launching when I click on a fax attachment to open a fax and view it. (R110)
  6. My fax arrived with no attachment. (R112)
  7. Why does my fax look blurry or have lines or other distortions? (R113)
  8. Someone sent me a fax, but I did not receive it. (R114)
  9. I received an unsolicited junk fax. (R116)
  10. I received a fax from 'unknown sender'. (R117)
  11. Can I receive faxes from Fax on Demand services (FOD)? (R118)
  12. What is a PDF file? (R139)
  13. How do I change the delivery format for my faxes? (r140)
  14. What is the CSID? (r141)
  15. VoIP (Voice over Internet Protocol) users are having trouble sending to my MaxEmail number. (r144)
  16. Senders using certain types of HP all-in-one fax machines are reporting transmission errors when sending to my MaxEmail number. (R145)
  17. Can I view faxes on my Treo, Blackberry or other handheld device? (R146)

Receiving Messages - General Questions

  1. Why am I not receiving any of my messages from you? (R100)
  2. How do I dial my MaxEmail number? (R101)
  3. I am unable to connect to my MaxEmail number when dialing it. (R102)
  4. Who can dial my toll-free (866 or 877) MaxEmail number? (R104)
  5. Can I forward calls from my regular fax or voice line to my MaxEmail number? (R105)
  6. I received a fax/voicemail meant for someone else. (R115)
  7. Can I still receive faxes with the voicemail feature activated? (R130)
  8. How do I view a log of faxes and voice messages received on my MaxEmail number? (R132)
  9. How do I re-send, forward or delete faxes and voicemails from my Receive Activity log? (R133)
  10. How do I change the e-mail address my faxes and voicemails are delivered to or add another delivery email address? (R134)
  11. Can my fax and voice messages be stored for longer than 30 days? (R142)
  12. I am receiving the alert "Outlook Express removed access to the following unsafe attachments in your email: file_name1, file_name2, etc." when I receive a MaxEmail fax or voicemail message via e-mail. (r143)
  13. Why are my faxes, voicemail and/or fax send confirmations not received in my email account? (R147)
  14. Why are my faxes, voicemail and/or fax send confirmations not received in my Yahoo mail account? (R148)
  15. Why am I not receiving any of my messages from you? (R149)
  16. Can I get Caller ID for my incoming faxes and voicemails? (R150)

Sending Faxes

  1. How do I send a fax using the MaxEmail Web Interface? (S101)
  2. How do I send a fax using my e-mail software? (S102)
  3. Why did my fax take so long to transmit? (S103)
  4. Can I send a fax to more than one fax number at a time? (S105)
  5. Can I fax more than one document at a time? (S106)
  6. What is the difference between sending a fax in 'Standard' and 'Fine' mode? (S107)
  7. How to read your online MaxEmail Send log (S108)
  8. How to read the Fax Transmission report you receive via email (S109)
  9. Why is my fax listed as 'Transmitting' in my fax send log? (S110)
  10. Why is my fax listed as "Held for Billing" or "Expired" in my fax send log? (S111)
  11. Why is my fax listed as 'Error' in my fax send log? (S112)
  12. How many times is my fax attempted if a transmission error occurs? (S113)
  13. I sent a fax, but the recipient has not received it. (S114)
  14. Why did my recipient receive pages of junk text instead of the fax I sent? (S115)
  15. Can I use my e-mail address book when sending faxes via e-mail? (S116)
  16. Can I use MaxEmail Send to send to a voice-answered fax system or a combination phone/fax line? (S117)
  17. My Fax Send log shows that my fax was sent more than once, but I only sent it one time. (S118)
  18. Can I send password-protected files through MaxEmail Send? (S120)
  19. Can I send legal-sized faxes with MaxEmail Send? (S121)
  20. Can I bypass the MaxEmail-generated coverpage? (S122)
  21. Can I include an internal reference number on my faxes? (S123)
  22. What file types can I send with MaxEmail Send? (S124)
  23. What is the TSID? (s125)
  24. Can I turn off e-mail transmission reports or receive reports for failed transmissions only? (s126)
  25. Can I specify where e-mail transmission reports are delivered? (s127)
  26. I am receiving an error message from MaxEmail stating that the file "winmail.dat" could not be processed for sending. (s128)
  27. Can I send a broadcast fax with MaxEmail? (s129)
  28. How do I send a broadcast fax with MaxEmail? (S130)
  29. How do I create and format an Excel file for my fax broadcast recipient list? (s131)
  30. I am a Mac user, and the formatting of Microsoft Word documents sent through MaxEmail is altered. What can I do? (S132)
  31. Which file type and resolution settings work best for faxes when I scan documents on my scanner? (S133)
  32. Can I have my own logo on the cover page of my outbound faxes? (S134)
  33. Can I send faxes to international locations? (s135)

VoiceMail

  1. How does MaxEmail Voicemail work? (R119)
  2. How do I activate/disable the voicemail feature? (R120)
  3. How do I open and listen to voice messages on my computer? (R121)
  4. What software program do I use to listen to voice messages on my computer and where can I download it? (R122)
  5. Questions or Problems Using Third-Party Audio Player Software (R123)
  6. I am trying to open a voice message, but the wrong program is launching when I click on a voice message attachment to open the message and listen to it. (R124)
  7. I am unable to open the voicemail attachment or I get an error when I try to open the attachment. (R125)
  8. My voice message arrived with no attachment. (R126)
  9. How do I record or change the voicemail greeting that is played for my callers? (R127)
  10. How do I dial in and listen to my voice messages and review my faxes over the telephone? (R128)
  11. What is the difference between a real audio (.ra) and a wave file (.wav)? (R129)
  12. Is there an extra charge for the voicemail feature? (R131)
  13. How do I change my VoiceMail PIN? (r137)
  14. Someone left me a voicemail, but I have not received it. (R138)
 
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